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Customers & CRM
Managing the customer relationship is imprtant for all businesses no matter what business you are in unless your customers are happy you won't succeed.
Throughout 2011 we have enhanced the CRM features within Vision Commerce, taking account of customer feedback and industry standards.
| Process Area |
Features |
Marketing
|
- CSV customer exports
- Marketing groups
- Dynamic marketing lists
- Task Management
- Daily task list
- Assign tasks
- Email Marketing Intergration
- Broadcasting
- Analysis
- Reporting
|
Customers
|
- Can have multiple address
- Can be linked to other customers
- Can have multiple contacts (with a unique set of info and preferences)
- Detailed analysis with 6 system defaults and 6 user defined preferences
- Can have their own pricing structure & discount structure
- Customers & contacts can have defined marketing preferences
- Full customer interaction
- Communication audit trail
- Company & Contact Notes
- Task Management
|
Pricing
|
- Customer Contract Special Pricing
- Customer Contract Pricing
- Price List Special Pricing
- Price Lists
- Default product price
- Customer Invoice Discounting
- Suggested Product Pricing
- Margin Visibility
- Marketing Accruals
- Vat & Duty Only Invocing
|
