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Vision Warehousing and Ontech Solutions.
Implementation
Should you choose Vision Warehousing or any Vision product for that matter, we wont be sending you a CD in a pretty box and just leaving you alone to get on with it.
Vision Warehousing is a state of the art software application, backed up by a team of project managers, software developers and support technicians, not forgetting years of experience in the Warehousing, Distribution and Wine industries.
We understand that implimenting or changing to a new software application which underpins how your core business operates is always going to be a big project, that is why we will work with you every step of the way, to ensure the transition is as a smooth as possible.
Early Stages
You won't know if any new software solution is 100% right for you or your business by just looking at some blurb on a web site and a few pretty pictures.
This is why we spend a great deal of time working alongside new customers to asses what needs and requirements they will have from a new stock management software package, to ensure the solution is right.
Case Studies
Case studies are available on request, to show how we have worked with existing customers to bring them a feature rich software platform, and how its improving their business.
Demonstrations
On site demonstrations are often the first real step towards understanding the benefits a new software package can provide. Demonstrations can be arranged to show both you and your staff the capabilities and benefits Vision Warehousing can bring.
Implementation
We understand that every customer is different, an implementation method which is suitable for one customer is not neccesarily going to be suitable for the next. You may require us to provide hardware or advice, you will probably have data in an existing system which needs to be transferred across, or EDI links from a service provider that need to be changed.
During the implementation process you will be assigned a project manager who will work alongside you and your staff every step of the way from the initial discussions, all the way to completion and beyond to ensure a smooth transmission.
Training
As with most things, the majority of problems occur when we don't understand something, this is why all Vision products come with a tailored training option which we will discuss with you during the implimentation process. The training will ensure that all users are fully competent on the features and operation of Vision Warehousing and help you to get the most out of your purchase.
Additional training blocks or refresher courses can be arranged at any time to ensure that any new users are fully trained and current users kept fully up to date on new features.
Support
Unfortunately no software program is without the occasional bug, and we all know that users do occasionally make mistakes. The real issue is how these issues are handled and corrected, and as you'd expect Vision has this covered. We provide a dedicated in house support team who are on hand to troubleshoot day to day problems, as well as investigate and escalate software bugs.
We are on hand to ensure your staff and business keep working, through any problems which may occur along the way.
New Releases
Our software is constantly evolving, and updates are developed, tested and scheduled for installation on a frequent basis. Updates are then either downloaded automatically from our update servers or installed manually.
On Going
We work closely with all customers to ensure they are getting the most out of their investment, we publish regular newsletters and hold product development meetings to keep all customers abreast of developments both at Vision and Ontech, as well as new and upcoming features.
Further Information
For more information on Vision Warehousing or any of our software products, please use the contact form found here - or call us on 08451 89 89 00